SUPERVISOR / ASSISTANT MANAGER

Your key responsibility will be to provide "hands-on" hospitality skills as well as supervising your team to ensure customers are receiving a fast, efficient, friendly and professional dining experience.

Main Tasks

• Facilitate / arrange the restaurant opening & closing procedures
• Delegate food & beverage activities to ensure the service meets customer and business requirements
• Train staff on various on-job skills and monitor performance levels
• Analyse sales results, set sales plans for staff & monitor outcome
• Carry out all activities required of all food and beverage staff as and when required
• Be aware on a daily basis of "chef's recommendations" and communicate to staff
• Regularly liaise with your manager regarding customer, staff and operational issues
• Support the manager in achieving profit targets for the outlet
• Regularly monitor staff's "sequence of service" standards, and uniform standards and take corrective action where necessary
• Ensure that all legal requirements are adhered to including RSA, OH&S, Food Hygiene etc
• Be aware of and deal with any complaints in accordance with company policy, notifying your Manager of issues/outcomes, where appropriate
• Complete all paperwork accurately, legibly and clearly
• Verify and check staff timesheets and pass them onto Head Office Payroll dept/your manager ready for payroll
• Manage the restaurant outlet in the absence of your manager.
• Comply with the requirements under the Responsible Service of Alcohol
• Attend all meeting and training sessions
• Comply with company policies & practices
• Any other adhoc duties as directed by management